No jargon — just plain answers to the questions people actually ask us.
No — never. Vigilare only observes account activity. It cannot make a transfer, place a trade, or take any action on any account, under any circumstance. It is built to notice things, not to act on them.
No. When you connect an account, you sign in directly on your bank's own screen. Vigilare never receives, stores, or has any access to your username or password — that information stays between you and your bank.
No. Vigilare never contacts anyone outside your chosen circle of care directly. If it notices something worth a conversation, it lets the people in your circle know — and you decide together who else, if anyone, should be part of that conversation.
Only the people in your circle of care see an alert, and only if Vigilare notices a pattern worth flagging — and even then, they see a summary, not a raw feed of your transactions. No one at Vigilare browses client accounts. Every account is kept completely separate from every other client's, with its own independent encryption.
Never. Vigilare does not sell client data to anyone, for any reason. That's not a policy that could change with a new business plan — it's a fundamental part of how the company operates.
Yes, at any time, for any reason, with no need to explain why. When you withdraw consent, your connection is removed and your data is deleted within 72 hours.
Not quite — Vigilare is a wellness screening tool, not a diagnostic or clinical service, and it doesn't replace your bank's own fraud protection. It's a second, independent layer of attention, working alongside the protections you already have, not instead of them.
Every client's data is encrypted with its own independent key, kept entirely separate from every other client's. Every time your data is accessed, it's recorded in a permanent log. Nothing is shared outside of Vigilare and your chosen circle of care without your explicit, active consent on file.
If you'd like more detail than this page covers, our support team can walk you through Vigilare's full compliance and security documentation — just ask.
Check our full FAQ, or reach out directly.